Our values and behaviours
Quality Improvement
This means we:
- think innovatively about how best to use the resources that we have to come up with improved ways to deliver our particular service
- identify opportunities to improve procedure and practice within our own roles
- support efforts by colleagues, providers, the Somerset System and nationally to improve the quality of service provision across the NHS
Integrated Working
This means we:
- encourage, enable and role model working across organisational boundaries
- develop positive relationships with colleagues through the use of local networks and joint working
- share best practice and learning from mistakes with colleagues openly, in order to improve the service we provide
Personal Integrity
This means we:
- take personal responsibility for ensuring that we contribute to the provision of excellent,
safe, high quality service to others - have courage to challenge others if a decision is being made which may have a negative
impact on patients, colleagues or other stakeholders - commit to learning and developing ourselves within our roles, to provide the best possible service to those we work with and for
Compassion
This means we:
- take the time to listen to those around us
- contribute to delivering person centred care, putting the patient at the heart of
everything we do - build relationships built on mutual trust, openness and understanding with colleagues,
internal and external, service providers, patients and other stakeholders
Self Awareness
This means we:
- seek, reflect on and learn from feedback from colleagues, internal and external, and
service users - understand our own limitations and know when it is the right time to ask for help or advice
- are honest and transparent and are not afraid to say if we have made a mistake