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Quality Improvement

This means we:

  • think innovatively about how best to use the resources that we have to come up with improved ways to deliver our particular service
  • identify opportunities to improve procedure and practice within our own roles
  • support efforts by colleagues, providers, the Somerset System and nationally to improve the quality of service provision across the NHS

Integrated Working

This means we:

  • encourage, enable and role model working across organisational boundaries
  • develop positive relationships with colleagues through the use of local networks and joint working
  • share best practice and learning from mistakes with colleagues openly, in order to improve the service we provide

Personal Integrity

This means we:

  • take personal responsibility for ensuring that we contribute to the provision of excellent,
    safe, high quality service to others
  • have courage to challenge others if a decision is being made which may have a negative
    impact on patients, colleagues or other stakeholders
  • commit to learning and developing ourselves within our roles, to provide the best possible service to those we work with and for

Compassion

This means we:

  • take the time to listen to those around us
  • contribute to delivering person centred care, putting the patient at the heart of
    everything we do
  • build relationships built on mutual trust, openness and understanding with colleagues,
    internal and external, service providers, patients and other stakeholders

Self Awareness

This means we:

  • seek, reflect on and learn from feedback from colleagues, internal and external, and
    service users
  • understand our own limitations and know when it is the right time to ask for help or advice
  • are honest and transparent and are not afraid to say if we have made a mistake