Skip to main content
Last updated – 10 December 2021

FAQs on different topics related to Covid-19 are grouped below. Please click on the appropriate blue header to show the list of FAQs in that section. Additional information on the Covid-19 vaccination and booster can be seen on the NHS website.

General Vaccination Questions

1) I haven’t had my first or second Covid vaccination and am over 18. Is it too late for me to book?  

It’s not too late to book. You can use the Covid National Booking Service to find out where you can book your vaccine, or call 119. Alternatively you can walk in at one of our centres offering this service (see below for details). 

2) Where in Somerset are vaccinations being delivered?
Vaccinations are currently being delivered through:

A range of GP-led community sites
Large vaccination centres located at Firepool Taunton (TA1 1PQ) and the Haynes Motor Museum at Sparkford (BA22 7LH).
Pharmacy- led sites located in Taunton, Bruton, Burnham on Sea, Bridgwater, Alcombe, Glastonbury, Wedmore and Morrisons in Yeovil
A range of weekly walk-in and pop-up clinics.

When you book your appointment, the booking system will give you a choice of places where you can receive your jab including pharmacies, some GP practices and large vaccination centres.

You can find out where walk-in clinics are being held on the following link. You can visit a walk-in site to get 1st, 2nd, or booster vaccinations.

3) The NHS app isn’t showing the correct information for my vaccines. Who should I contact?  

If your vaccination record is wrong or incomplete, you need to call NHS 119 and ask them to raise a query through the Vaccine Data Resolution Service (VDRS). You should receive a call back within 21 working days. Your GP can’t alter the information held about your vaccine status, so please do not contact them about this.  

4) I went to the same place I had my first vaccinations, but it’s no longer open for Covid vaccinations. How can I find out where to go for any future vaccinations?  

The best place to go to find out what’s available and where is the National Booking Service website as this is kept up to date and includes information on how to book an appointment.  

5) Some vaccination sites in Somerset have changed from earlier in the vaccination programme. How can I find out where I am able to ‘walk-in’ to have my Covid vaccination?  

The national ‘Grab-a-Jab’ website has up to date information on sites across Somerset offering walk-in vaccinations.

6) Which vaccination will I be given?

In line with the latest guidance from the Joint Committee for Vaccination and Immunisation (JCVI), eligible people are being routinely offered the Pfizer/BioNTech vaccine as the booster dose, irrespective of which vaccine was given in the primary course. This means that your booster dose may be different from the vaccine you had for your first and second doses.

If you are unable to have the Pfizer/BioNTech or Moderna vaccine, for example if you experienced a heavy allergic reaction to your first two doses, you may be offered a booster dose of the Oxford/AstraZeneca vaccine.

We currently have limited availability of the Oxford/AstraZeneca vaccine at our two large vaccination centres – Firepool in Taunton (TA1 1PQ) and Haynes Motor Museum in Sparkford (BA22 7LH) – which is available for second and booster doses, for those who are unable to have the Pfizer/BioNTech or Moderna vaccine.

We advise people who are attending their vaccination, to tell our healthcare teams on arrival if you’ve ever had a serious allergic reaction (including anaphylaxis). They may ask what you’re allergic to, in order to ensure you can have the vaccine.

Booster Vaccinations

1) Who is currently eligible to receive a booster vaccine?  

Booster vaccines are available on the NHS for people most at risk from Covid-19 who have had a 2nd dose of the vaccine at least 6 months ago.

This includes:
people aged 40 and over
people who live and work in care homes
frontline health and social care workers
people aged 16 and over with a health condition that puts them at high risk of getting seriously ill from COVID-19
people aged 16 and over who are the main carer for someone at high risk from COVID-19
people aged 16 and over who live with someone who is more likely to get infections (such as someone who has HIV, has had a transplant or is having certain treatments for cancer, lupus, or rheumatoid arthritis)
People who are pregnant and in one of the eligible groups can also get a booster dose.  

2) I haven’t had my booster, but I had my second dose more than 6 months ago. What should I do?  

If you had your second dose 6 months ago and are eligible for your booster, please go to the National Booking Service website or call 119.  They can tell you where slots are available to book at a vaccination centre in Somerset. This could be at one of our larger vaccination sites, or at some GPs and community pharmacies.

3) If I am housebound, how do I get a booster vaccine?  

We have been working with your GP to collate details of housebound patients who need a Covid-19 vaccine. We will be contacting patients on the list a day or so before we plan to be visiting your area to arrange an appointment . If you want to know if you are on the list of housebound patients to receive a visit please contact:

100Fold at:
Telephone: 01823 589376

4) I have had my first or second vaccinations outside of England and am unable to book my booster through NBS. What should I do?  

Currently, vaccines administered overseas can’t be recorded on the UK National Immunisation Management system (NIMS), (the system used to show your vaccination status in the NHS App). This includes vaccines received in Scotland, Wales or Northern Ireland. This means, the ability to show any “overseas” vaccination certificate / request a vaccination passport isn’t currently available via the NHS. This issue is being considered at a national level and an update is expected shortly.  In the meantime, any queries regarding this issue need to be directed to NHS 119 or to NHS App support, rather than to your GP.

5) I am eligible for my booster, but when I called 119, I was told to contact my GP. My GP has said they are not part of the Somerset Covid Vaccination Programme and are unable to help. What should I do?  

If you are eligible for a booster vaccination and you are more than 5 months from your second dose, please go to the National Booking Service website to book for the booster vaccine or call 119. If your GP practice is not part of the programme, they will be unable to help with this.

6) Can 40-49 year olds get a booster?

Yes. 40 to 49 year olds in Somerset are being offered a Covid booster, six months after their second dose. Bookings open from Monday 22 November. People will be offered either the Pfizer or Moderna vaccination, irrespective of the vaccines given for the first and second doses.

Booster vaccines are being offered to eligible groups to help them maintain high levels of protection against becoming ill or needing to go into hospital over the winter.

3rd doses for immunosuppressed patients

1) I have received a letter to say I am immunocompromised, or I think I should be eligible for a 3rd Covid vaccination, but I haven’t yet been invited. What should I do?  

Most patients that need a 3rd Covid vaccination have already been contacted by the Somerset Vaccination Service with an invitation to book their 3rd vaccine, following work with GPs and Musgrove Park and Yeovil District Hospitals to identify eligible patients.  

However, we are aware that a letter has been sent out nationally to a broader group of people that advises individuals to contact their GP regarding a third vaccination. Not all GP practices in Somerset are providing Covid vaccinations and are unable to book this for you.  

As 3rd primary doses relate to specific conditions and medications, you will require a review of medical information to confirm your eligibility. Please contact the person that looks after your care to ask for confirmation – this might be your GP, specialist nurse or hospital consultant. Ask them to contact the Vaccination Service with your information and we will then arrange an appointment with you.  

Vaccinations for 12–15-year-olds

1) My child was unable to receive their Covid-19 vaccine at their school. How can I now ensure my child receives their vaccine?  

If your 12–15-year-old has missed their school session due to being absent from school or testing positive for Covid-19 within 28 days of the school session, you can now book an appointment at one of our large vaccination sites via the National Booking Service. There are appointments available after school hours and at weekends.

There are also ‘walk-in’ opportunities with more information available about these on the ‘Grab-a-Jab’ website.

2) I have received a letter stating that my child, who is clinically vulnerable, is eligible for two doses of the Covid-19 vaccine. How can I book their second dose if they received their first dose at school?  

Second dose appointments for clinically vulnerable 12–15-year-olds cannot be booked via the National Booking Service.

You can book your 12–15-year-old into a Somerset vaccination site for their second dose by phoning our local bookings team for clinically vulnerable children on 01823 342995. (Please do not use this number for any other queries as the team can only help with 2nd doses for clinically vulnerable children)  

3) My child has recently had Covid-19, can they still have the vaccine?

For those in this age group who have had Covid-19, the second vaccine dose should be given 12 weeks or more following the first vaccine dose, or 12 weeks following a positive Covid-19 test result – whichever is later.

Second vaccinations for 16-17 year olds

All 16 to 17 year olds who are not in an at-risk group are now being offered a second dose of the Pfizer vaccine. The second vaccine dose should be given 12 weeks or more following the first vaccine dose.

For those in this age group who have had Covid-19, the second vaccine dose should be given 12 weeks or more following the first vaccine dose, or 12 weeks following a positive Covid-19 test result – whichever is later.

This is an extension of the offer of 2 doses of vaccine to 16 to 17 year olds who are in ‘at-risk’ groups.

As protection from the first dose will eventually start to decline, the benefits from the second vaccine dose will become more important over time. A second dose may also offer a reduction in the risk of young people having to be admitted to hospital with Covid and onward transmission to vulnerable close contacts.

Vaccination buddy scheme

Do you need a vaccination buddy?

Are you, or someone you know, worried about having the Covid-19 vaccination?

Spark Somerset’s team of Vaccination Buddy volunteers can offer 1-2-1 support over the phone to anybody in Somerset who is worried about having the Covid-19 vaccine. 

Vaccination Buddies come from all walks of life and can speak a range of languages. They have undergone full training from the public health at Somerset County Council. Although they are knowledgeable, they cannot offer medical advice. 

You can find out more here or request a phone call with a Vaccination Buddy via this form. We will then get in touch to arrange a suitable time.