Somerset Clinical Commissioning Group

Your health, your story

By telling us your story we can put your needs at the centre of planning health services in Somerset. You can tell us about your experience of using local health services or what it is like to be affected by a health condition. We will use your feedback to improve the services that you use.    

The stories here represent the different health journeys people have experienced in Somerset, some positive, some illustrating where we still have lessons to learn.  

Child and Adolescent Mental Health Services (CAMHS)

Click here to watch a film that brings together the comments we have collected from young people in Somerset who told us what it was like to use CAMHS. Some people had good experiences, others highlighted where they felt there was room for improvement. These voices have influenced how we commission mental health services for young people in Somerset. The film is combined with radio footage from BBC Somerset's focus day on people using Somerset's CAMHS services.

John's Story

Click here to read John's story

Karl's Story

This story is about the family's difficulties following his mother-in-law's admission to hospital. She had dementia and this was not managed well. Karl describes the experience and the discharge process. The family did eventually find a dementia friendly nursing home but sadly, since Karl shared this story of the family's experience, his mother-in-law has died.

Click here to read Karl's story

Patrick's Story

Patrick's story talks about the barriers faced by many young people in accessing gender identity services.  Patrick had to challenge services and clinicians in order to gain access to appropriate referrals.  Patrick has become a really positive voice and has supported us in delivering this message outside of Somerset.  As a result of him taking the time to share his journey with us, we have worked closely with Patrick and other members of 2BU Somerset to document the pathway commissioned by NHS England along with information for service users.  This is available to all GPs in Somerset and has been shared with all of the Trusts.  Patrick has joined us to speak at a number of events to encourage other areas to make similar improvements to accessing these vital services.

Click here to read Patrick's story

Click here to view the trans pathway

Click here to view the service user information

For further information on sharing your health story with us, please contact or call 01935 385020.  

Do you need support?

If you have encountered difficulty using health services in Somerset, there are a number of support options available. This might include medical concerns and treatment options as well as accessing timely and/or accurate information and dealing with health bureaucracy.

Healthwatch acts as an independent patient champion, set up to gather and represent the views of patients and the public. It plays a role at both national and local level to make sure that the views of people who use health and social care services are heard. They will take the experiences that people have of local care and use them to help shape local services. They will also provide information and support to local people. By sharing your experiences and ideas with Healthwatch you can influence the way services are run.

Click here for Contact details for Healthwatch

Contact PALS (Patient Advice and Liaison Service)

Telephone us: 08000 851067

Email us:

Write to us: NHS Somerset Clinical Commissioning Group, Freepost RRKL-XKSC-ACSG, Yeovil, Somerset, BA22 8HR

For PALS services in hospitals please click here



Contact Somerset CCG by phone or email

01935 384000


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