Sharing your views and experiences with us

If you have a comment, concern or a complaint you would like to share about NHS services in Somerset, we can help. 

Patient Advice and Liaison Service

The Patient Advice and Liaison Service (PALS) is here to advise and support patients, their families and carers, provide information on NHS services and listen to your suggestions, as well as answering any queries you have. 

Telephone us: 08000 851067

Email us: 

Write to us: NHS Somerset Clinical Commissioning Group, Freepost RRKL-XKSC-ACSG, Yeovil, Somerset, BA22 8HR 

Healthwatch Somerset

If you would like to talk to an independent service, Healthwatch Somerset is the local independent watchdog for health and social care in Somerset.

How your views shape services

Patient stories

We regularly talk to people to get their views on local health services.  We aim to ensure that the services we commission or buy, reflect the needs of our population.  We want to give Somerset people more influence and control over the decisions we make.

Child and Adolescent Mental Health Services (CAMHS)

Some people had good experiences, others highlighted where they felt there was room for improvement. These voices have influenced how we commission mental health services for young people in Somerset. The film is combined with radio footage from BBC Somerset’s focus day on people using Somerset’s CAMHS services. 

We have produced a film that brings together the comments we have collected from young people in Somerset who told us what it was like to use CAMHS.

John’s Story

John moved from an active role in the Forces to spending long days (sometimes 10-15 hours) seated as a lorry driver and subsequently a driving instructor. At his heaviest, in 2010, John weighed 198.7 kg (over 32 stone)

Karl’s Story

This story is about the family’s difficulties following his mother-in-law’s admission to hospital. She had dementia and this was not managed well. Karl describes the experience and discharge process. The family did eventually find a dementia-friendly nursing home but sadly, since Karl shared this story of the family’s experience, his mother-in-law has died.

Patrick’s Story

Patrick’s story talks about the barriers faced by many young people in accessing gender identity services.  Patrick had to challenge services and clinicians in order to gain access to appropriate referrals.  Patrick has become a really positive voice and has supported us in delivering this message outside of Somerset.  As a result of him taking the time to share his journey with us, we have worked closely with Patrick and other members of 2BU Somerset to document the pathway Commissioned by NHS England along with information for service users.  This is available to all GPs in Somerset and has been shared with all of the Trusts.  Patrick has joined us to speak at a number of events to encourage other areas to make similar improvements to accessing these vital services.

For further information on sharing your health story with us, please contact or call 01935 384022.