Somerset Clinical Commissioning Group

gp online services

GP online services banner
GP Practices across Somerset are now offering GP Online Services

This means you can book routine appointments, order repeat prescriptions and access your medical record via the internet.

What are the benefits?

There are many benefits of being able to access your health information and GP practice services, these include:

  • Access wherever and whenever you like
  • Avoid waiting on the phone when trying to book routine appointments
  • Easier to manage your healthcare

Watch a video from NHS England about Marilyn, a patient who believes her medical care has benefitted from online access to her health record:

How can I use the service?

If you wish to use GP Online Services, you need to ask your GP practice to set you up.

Make sure you take two forms of identification to your practice: one which includes your photo and one to confirm your address.

Your practice will then provide you with a login and a password to access the online services via their website.

Find out more by reading the patient guide Getting started with GP online services

What if I don't have a computer, tablet or smart phone?

If you do not have a computer or do not know how to use one, Somerset libraries can help.

Computer training courses at your local library

Many Somerset libraries offer training and support to help you access online information which can be tailored to your individual needs. Here are just some of the services available:

  • Courses available for those who are unable to use a computer
  • Courses for those who wish to search the internet for health information
  • Support for those who wish to use GP Online Services via their GP practice website
  • Access to computers for those who do not have their own
  • Support with using your own device (such as an iPad or a tablet)

To find out more about these and other library services, please visit: 

Further information and support

For more information about accessing GP services online visit the NHS Choices website

If you already know how to use the internet, here are some resources that can help you to find health information and to sign up to GP Online Services:

Learn my way courses         
The tutorial can be started by clicking on the “Start GP services online” link

Somerset Choices - website for information and advice about care and support services:

The NHS Website - for information on conditions, treatments, local services and healthy living:


Find out more about our digital projects

You can read more about our digital projects by clicking on the links below.






Contact Somerset CCG by phone or email:

01935 384000


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